• Lacey H

Why Hire A Remote Front Desk Agent


Working Remotely for Employers

Adapting to the new normal has become second nature. As more businesses hire remote talent, the idea of reporting to a physical workplace seems antiquated. It is becoming more difficult to find quality candidates. The candidate pool is shrinking, as well as the costs associated with hiring. Visitors' first point of contact is the front desk. They're also key to ensuring that your business runs smoothly, but why not rethink the possibilities? When hiring remote employees to take care of these tasks, they can do so from any location. Whether they believe it or not, they can do it without sacrificing quality or performance! Hiring remote workers is the new normal if you're looking for a way to save money.

The percentage of Americans who work from home has increased dramatically in recent years, and this trend is projected to continue. When the pandemic hit America's workforce, many people felt paralyzed with fear of contracting or transmitting disease. This resulted in workers taking time off to stay healthy and reevaluating job wants, needs, and priorities. In 2020 only about 25% of U.S. professionals worked from home. This newly established normal has increased to over 90% of talent who now expect this from their employer.

In my work with front desk employees and training over the last 20 years, I have spoken with thousands of practices owners, just like you. Some of the biggest complaints I hear time and time again is

  • I can't hire qualified Staff

  • I can't get my Staff to show up for work

  • Hiring staff is unpredictable right now, and they are unrealistic about wages and hours

  • My Staff has been here a long time, and they are stuck in their ways and are not open to change.

All these are legitimate concerns, and while old-school tactics would tell you it's time to train and retrain Staff, experience shows that the top 1%of practice owners are making moves just like this to move the needle and stay ahead of the game. There are 5 gold bullet strategies for hiring in 2022 that you need to know. It's time to move forward and find more efficient ways of doing things. If you wait any longer, you may find yourself, like many Americans, closing your business for ever.

Let's talk about dollars and cents.

Forbes magazine states that hiring virtually is a "smart investment." Your time as a business owner is vital to tasks that build the business and contribute to the bottom line. (https://www.forbes.com/sites/nextavenue/2021/01/28/smart-move-for-your-home-business-hiring-a-virtual-assistant/?sh=6562a42b1d53)

The average cost of a remote employee is far less than what it would take to hire an in-house employee because they can be assigned specifically for your front desk tasks and trained as front desk specialists and, in some cases, are trained in your specific field. Remote Front Desk always comes with lower labor costs due to hiring without boundaries and limitations of your location. One study estimates that an on-premise employee can only cost a company around $18,000 annually in physical office space. While another study found that employers can save an average of $11,000 for every part-time employee they employ remotely and that savings could double to around $22,000 if that employee were fully remote.

Hiring a remote worker is not as easy and straightforward as most people think. Some partner companies work for your business and follow your protocols and policies. These partners have it down to a science. Instead of doing it yourself or through traditional methods, this partner will control everything needed to support a distributed workforce. Additionally, this partner will also maintain the requirements and compliance to maintain human resources management, taxes, benefits, payroll, and training.

Concierge Elite is one of those partners who can handle all your needs. They hire customer service professionals as your remote Staff with affordable, customizable rates and packages for all business sizes. In addition to its veterinary training, the team also has medical training in human medicine. They are a concierge service that can work around the clock, boosting your front desk game. Your bottom line increases as they work capitalizing on incoming phone calls, texts, chat management, administrative tasks, outbound reactivation, and appointment reminders. They are not a call center but an extension of your team. When you leave them in charge of hiring, training, and staffing, you put them at risk.

Concierge Elite provides the flexibility and efficiency needed to work with clients at home. They can support your clientele in their workplace, at home, or anywhere in the world. As a small business owner, you have so much to do already. With so many hats to wear, this service is a big help.

Remote access is only a part of what Concierge Elite brings to the table. They have a variety of different services for the entire team. They can provide administrative support, email marketing, customer service, social media management, scheduling assistance, and reactivation calls.

The new normal doesn't have to leave you and your business behind. Smart hiring in 2022 and the silver bullet strategies can help you get into the top 1% of practice owners. Finding a partner like Concierge Elite, tapping into resources, and redefining how you think about boosting your front desk game are all strategies you can take advantage of now.



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