Managing Negative Reviews | 5 Strategic Ways
Updated: Jan 17
Reviews are a big part of how people determine whether they can trust their doctor. Online feedback heavily impacts medical practices because everyone wants proof that we care for them and will help keep their health in check as needed!
One bad review can send would-be clients straight into the arms of a waiting competitor. While there’s no way to guarantee that you won’t receive any negative comments, here’s how proactively lowering your risk might help:
Always reply promptly and professionally with thanks or an apology when someone leaves feedback about their experience using one of our products/services – this shows people we care enough about what they think (even if it was negative).
Make sure whatever product(s) were being used match up exactly as described in order not only professional but also to avoid misleading advertising practices such as false claims made by third-party sellers.
It can be frustrating not to have anyone reach out when you receive negative feedback. The best thing an organization or business could do in this situation is to make themselves available for complaints by phone and email so that people know their problem will get addressed quickly instead of having them go online where they’re more likely to search Google looking to up Write A Review For This Business Before Staying Away From All Their Nasties!
Make it personal. If you’re like most people, your time is spread pretty thin. You have clients to see —and then there’s all this paperwork (sigh). Sometimes it feels too much like just another day at work; other times, we forget what makes us enjoy working here so much! What do I want my staff/patients to experience? To be happy when they walk into our doors knowing exactly who can help with any issue or concern. That means responding to complaints can make an already contentious situation even worse, and using cookie-cutter templates is just a waste of time that could have been spent responding personally!
Learn from Your Mistakes. The key to success in any industry is adapting and learning from mistakes. When we make a mistake, we must understand why it happened so as not to repeat those same errors; if a mistake doesn’t have significance or meaning, there will always be room for improvement through trial-and-error cycles.
Remember: no matter what happens during initial trials–whether clients are lost along the way (often inevitable) -you’re never finished evolving! It’s nearly impossible to prevent any negative review from being posted about you on the internet. Still, by implementing these five strategies, you will have a much better chance at keeping your clients happy and maintaining a stellar online reputation intact.