Redefining people, processes, and products for the new workforce.
Melissa Brown is the Chief Operations Officer of Concierge Elite.
Her educational background includes a Master of Arts degree in Organizational and Business Management specializing in Human Resources.
She has several certifications in remote staffing, adult education, and training development. Melissa has 20+ years of experience sharing her expertise deeply rooted in lifelong learning and her devotion to growing and developing people.
She enjoys finding creative solutions to business challenges, innovating new products, and developing organizational processes and efficiencies.
Melissa saw a need to innovate as the current customers struggled to stay in the game during COVID. The phones were ringing off the hook, the front desk staff was home, and the veterinary business was trying to keep pace with the new demands. We all know that the front desk is visitors' first point of contact, so when COVID took those employees away, there had to be a solution.
With her years of training experience, Melissa looked for remote solutions, rethought the possibilities, and laid the foundation for a dynamic recruiting system. Melissa's approach demonstrated that remote employees could handle front desk tasks with high efficiency and performance without compromising quality!
Concierge Elite provides dedicated remote front desk and virtual assistants to your business. We have team members who specialize in customer service, sales, veterinary, and medical. It's our passion to find the right fit for your office, whether full-time or part-time.
Melissa is one of the top thought leaders in the nation on how to work remotely for professional practices.
As Chief Operating Officer for Concierge Elite with a Masters in Organizational Design, Melissa has seen and trained it all. Attendees share that it is her “boots on the ground” experience combined with an incredible ability to translate theory into action that makes Melissa one of the most in demand speakers in the country.
“Every-time I am fortunate enough to get into one of Melissa’s sessions, I am left not only pumped and excited with the possibilities, but with a clear plan of attack that I can immediately implement with our team.
This is exactly what I am looking for in a speaker and why I highly recommend Melissa Brown’s events.” - Dr. Warren
If your audience is curious about how to apply remote work within a traditional business model, Melissa will entertain, inspire, and leave your attendees with a clear and concise action plan on how to take advantage of the tremendous remote workforce opportunity.
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